Talk to each person individually first, then bring them together. Focus the conversation on specific behaviours and their impact on the team, not on personalities or blame.
Best answers: talk to each person individually first to understand perspectives, bring them together with clear ground rules, focus on behaviours and impact rather than personalities, seek mutual agreements, follow up to ensure the resolution sticks, and escalate to HR if necessary. Best candidates create psychological safety while maintaining accountability.
Common leadership challenge. Candidates who avoid conflict are ineffective. Those who take sides create factions. The best leaders facilitate resolution while maintaining relationships with both parties.