Technical Mid Level

How do you choose the right KPIs for your product? Give an example of a time you changed a metric because it was driving the wrong behaviour.

Quick Tip

For every metric you track, define a counter-metric. If you optimise for sign-ups, track activation too. Show you guard against unintended consequences.

What good answers include

Strong answers demonstrate understanding of Goodhart's Law: when a measure becomes a target, it ceases to be a good measure. Look for candidates who think about leading vs lagging indicators, counter-metrics to prevent gaming, and metric hierarchies. Best candidates have concrete examples of replacing vanity metrics with actionable ones.

What interviewers are looking for

Tests analytical maturity. PMs who pick metrics without considering second-order effects create perverse incentives. Ask follow-up: "How do you get a team to care about a metric they did not choose?"

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