Show that you stay engaged after closing. Regular check-ins, sharing relevant industry insights, and proactive issue resolution build the foundation for renewals and referrals.
Look for: structured check-in cadence, monitoring usage and adoption, proactive problem-solving, identifying expansion opportunities naturally, asking for referrals, and genuine care for customer success beyond quota. Best candidates describe specific accounts they grew over time.
Tests long-term thinking vs transactional selling. Red flag: candidates who only think about the close and hand off immediately. Good sign: examples of growing accounts and generating referrals from happy customers.