Give a specific example where designing for an underserved group improved the experience for all users. Kerb cuts help wheelchair users but also parents with pushchairs and delivery drivers with trolleys.
Strong answers distinguish inclusive design (designing for the full range of human diversity) from accessibility (compliance with standards). Examples might include: accommodating low literacy, designing for one-handed use, supporting multiple languages gracefully, or considering users with low bandwidth. Best candidates show how designing for edge cases improved the experience for everyone.
Tests design values and empathy. Inclusive design is broader than accessibility. Candidates who can articulate this distinction and give real examples demonstrate mature, human-centred design thinking.